Privacy Policy
At Online vs Offline Consultations, we take your privacy seriously. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you use our services, either online or offline. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect different types of information to provide and improve our consultation services. This information may include:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when booking a consultation or contacting us.
- Professional Information: Job title, company name, industry, and other relevant professional details that help us tailor our consultation services to your needs.
- Consultation Details: Information about your preferences, requirements, and the content discussed during consultation sessions.
- Technical Information: For online consultations, we may collect device information, IP address, browser type, operating system, and other technical details necessary to provide our digital services.
- Usage Information: How you interact with our website, including pages visited, time spent, and features used.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, maintain, and improve our consultation services
- To process and confirm your consultation bookings
- To communicate with you about your consultations, including scheduling, changes, and follow-ups
- To provide personalized service based on your specific needs and preferences
- To send you relevant information, updates, and marketing communications (with your consent)
- To comply with legal obligations and resolve disputes
- To protect against fraudulent, unauthorized, or illegal activity
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission
- Secure storage systems with restricted access
- Regular security assessments and updates
- Staff training on privacy and security protocols
- Physical security measures at our office locations
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal information that we hold
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
- Erasure: The right to request that we erase your personal information in certain circumstances
- Restriction: The right to request that we restrict the processing of your personal information in certain circumstances
- Objection: The right to object to our processing of your personal information in certain circumstances
- Data Portability: The right to request that we transfer the data we have collected to another organization or directly to you in certain circumstances
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
7. Third-Party Services
We may use third-party services to support our operations, such as:
- Payment processors for handling consultation fees
- Video conferencing platforms for online consultations
- Customer relationship management systems
- Analytics providers to understand website usage
- Email service providers for communications
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +49 176 392 541 80
Address: 7 Schillerstraße, Munich, Germany
Last Updated: June 1, 2023